Return and Exchange Policy for Gelapparel
At Gelapparel, we are committed to ensuring you are satisfied with your purchase. If you are not fully pleased, we offer a simple return and exchange process.
Return Policy
1. Eligibility for Returns
•Items may be returned within 30 days of the original purchase date.
•Products must be unused, unwashed, and in original condition with all tags and packaging intact.
2. Non-Returnable Items
•The following items cannot be returned or exchanged:
•Final sale items
•Gift cards
•Customized or personalized items
3. Return Process
•In-Store Returns: Bring the item and receipt to our store to process a return.
•Mail Returns: Include your packing slip and send the item to the address below: Gelapparel
1908 NW 73rd Street
Seattle, WA 98117
USA
•Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days of receiving the returned item.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges can be made within 30 days of purchase if the items are in their original, unused condition.
2. Exchange Process
•In-Store Exchanges: Visit our store with your item and receipt for an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (951) 450-9513 to initiate a mail exchange. We will provide shipping instructions.
3. Availability of Replacement Items
•If the requested item for exchange is unavailable, we will issue a refund or store credit.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will cover return shipping and offer a replacement or full refund, including the original shipping charges.
Gift Returns
Items received as gifts may be returned for store credit or exchanged. Please provide the original order number or packing slip.
Data Tracking with Microsoft Ads
1. Return and Exchange Data Tracking
•We use Microsoft Ads to track returns and exchanges, helping us improve our services.
2. Remarketing Based on Return History
•Data related to returns and exchanges may be used for targeted promotions and recommendations through Microsoft Ads.
3. Opt-Out of Microsoft Ads Tracking
•To manage your ad preferences or opt out of tracking, visit https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service, as Gelapparel is not responsible for items lost or damaged during return shipping.
Contact Us
For questions regarding returns or exchanges, please contact us:
Gelapparel
1908 NW 73rd Street, Seattle, WA 98117, USA
Phone: +1 (951) 450-9513
Email: [email protected]
This Return and Exchange Policy explains how to return or exchange items and details our use of Microsoft Ads for tracking and improving customer service.